📮 Covid 19 update business as usual @ FREE  Standard shipping on all orders over $100  to Australia & NZ

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Shipping

Shipping policy

We offer Free  shipping within Australia  & New Zealand for all order over $100.00 or more. Orders under $100.00 incur a flat rate of $10.00.

Express shipping is available at checkout for an additional $5.00 for all orders under $100.00

 

Once you place your order you will receive a conformation email, followed by a notification email with your tracking number as soon as your order has been dispatched.Please note that Stunted Giraffe Co will not be responsible for any lost or stolen packages. We do record all proof of postage.

 We will not be responsible for any delays in delivery that are out of our control which can include but are not limited to unforeseen circumstances such as delay with parcel carrier, taxes and duties, customs, weather conditions or conditions in the environment, peak periods etc

We are still operating as usual and always here for you! Please also be aware that shipping times may be longer due to high shipping demands at the moment and this is out of our hands we will keep you updated.

Please note all orders sent by Australia post at present will be left with out a signature, also Australia post deliveries are now authority to leave where possible. We strongly suggest you have your order delivered to an address where someone will be available to collect the parcel. please visit Australia post website for any further updates.

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Australia Post

Some of our parcels may be sent via Sendle you can check out their website for any further updates.  

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 Sendle

Please make sure that you are shipping to a secure location. We are not responsible for stolen packages.
Please double check your shipping address you are responsible for entering the correct delivery address for you package. Any returned packages will be subject to return shipping fees.
Stunted Giraffe Co offers free shipping on orders over $100 or more within Australia and New Zealand.
Orders under $100 will incur a flat shipping rate of $10.00.
We use Australia Post, Sendle, couriers and Stunted Giraffe Co is located in Western Australia which means your order can take up to 5 or more business days for delivery within Australia.
If you have not received your order within 10 Business days please contact us at info@stuntedgiraffeco.com

Our shipping information is subject to change at any time, however, the most up to date information will be on this page!

If you require any further information or questions regarding shipping please email us at info@stuntedgiraffeco.com

We currently only offer shipping within Australia and New Zealand at the moment. Please note we try to ship promptly all orders placed before 12.00 lunch time Perth time Monday to Friday (ex public holidays) should be dispatched on the same day unless it is a pre - order, any order after 12.00 will be sent the next working day. Public holidays and weekends orders will be sent on the next working day, orders during peak periods or holiday seasons may take a little longer, we try to get orders sent asap but sometimes delays might happen, so if you allow processing and handling time of approximately 2-3 business days, your package will then be despatched with Australia Post, Sendle or courier. Please note Sendle does not send to PO Boxes nor do any of our courier services. 

International 

We currently only ship international to New Zealand at the moment we charge a flat rate of $10 at the moment, for all orders under $100 over $100 free shipping. Express shipping can be added at checkout for additional cost of $5.00  for all orders under $100. All prices are in Australian dollars and do not include local taxes and import or custom duties for any international orders.

All custom fees, taxes and any other additional cost associated with your purchase are the responsibility of the customer, these are not include in the cost of the purchase or shipping fees. SGC does not provide refunds for these costs nor are we responsible for any costs associated with the purchase once it leaves our premises.

 Once your item has been dispatched you can track your item with your tracking number that will be emailed to you.

Please note on all orders domestic and international Stunted Giraffe Co can not be held responsible or liable for any postage delays, damaged or lost parcels that might occur by any postage services or any person or persons that handle your parcel once the leave our premises.

Sending from PERTH with SENDLE

 

Sendling to Usually it takes
Adelaide 3 to 4 business days
Albury 4 to 6 business days
Bendigo 4 to 6 business days
Brisbane 6 to 7 business days
Bundaberg 6 to 7 business days
Cairns 7 to 10 business days
Canberra 4 to 6 business days
Central Coast 4 to 6 business days
Coffs Harbour 6 to 7 business days
Darwin 7 business days
Geelong 4 to 6 business days
Gold Coast 6 to 7 business days
Hobart 4 to 6 business days
Launceston 4 to 6 business days
Mackay 6 to 7 business days
Maryborough 6 to 7 business days
Melbourne 4 to 6 business days
Newcastle 4 to 6 business days
Northern Rivers 6 to 7 business days
Perth and Perth Metro Areas Same or next business day
Port Macquarie 6 to 7 business days
Rockhampton 6 to 7 business days
Sunshine Coast 6 to 7 business days
Sydney 4 to 6 business days
Toowoomba 6 to 7 business days
Townsville 7 to 10 business days
Wollongong 4 to 6 business days

 

Sending International with Sendle

Zone 1 New Zealand approximately 4-6 working days

Zone 2 North America, Western Europe, Asia and the pacific approximately 6-13 working days

Zone 3 Rest of the world approximately 10-15 working days 

Sending from Perth with Australia Post

Please note Australia Post does not deliver on weekends, public holidays and may take longer during peak seasons ie during Christmas holidays etc.

Standard shipping regular post  approximately 7  Business days

Rural Areas regular post approximately 10 business days 

International Shipping with Australia post 10 + Business days

Please note Sendle or any of our courier services they do not deliver to PO BOXES OR PARCEL LOCKERS for these we use Australia post, this is not a overnight service and can take up to 7 business days for delivery this depends on your area within the AUSTRALIA POST NETWORK.

WE ONLY DELIVER TO PO BOXES WITHIN AUSTRALIA AND NEW ZEALAND.

If you do not receive your parcel in the stated time frame please contact us immediately at info@stuntedgiraffeco.com